Retry a Content Search to resolve a content location error

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Annotation

Microsoft 365 compliance is now called Microsoft Purview and the solutions within the compliance expanse take been rebranded. For more than information about Microsoft Purview, come across the blog annunciation.

When you lot utilise Content Search in the security and compliance eye to search a large number of mailboxes, you lot may get search errors that are similar to the error:

              Error   The search on the following locations failed:  User1@contoso.com: Problem in processing the request. Please try again later. If you go along getting this fault, contact your admin. (CS008-009)  User2@contoso.com: Awarding error occurred. Delight endeavour again after. (CS012-002)

These errors (with error codes of CS001-002, CS003-002, CS008-009, CS012-002, and other errors of the form CS0XX-0XX) indicate that Content Search failed to search specific content locations; in this instance, two mailboxes weren't searched. These errors are displayed on the status details flyout page of the Content Search.

Cause of content location errors

When searching a big number of mailboxes, the search is distributed across thousands of servers in a Microsoft datacenter. At any once, specific servers could be in reboot state or in the process of failing over to redundant copies. In either of these cases, the Content Search's request to call up data will time out. In the previous example, the errors for the mailboxes that failed were the issue of the search timing out.

Resolving content location errors

Restarting the search will often result in similar errors on different servers. Instead of restarting the search, click the Retry button that is displayed at the top of the search results page.

Click the Retry button to resolve content location errors.

This will result in the retrying the search only for the mailboxes that failed. When you retry the search, the other results that were successfully returned are retained.

Tips to avoid content location errors

Hither are some boosted causes of content location errors and some tips to assist you avoid them when searching large numbers of mailboxes.

  • The mailbox beingness searched might be busy due to user activity. In this case, the search service might throttle itself to prevent the mailbox from becoming unavailable. To avoid this, attempt running searches during non-business hours.

  • The search query might be retrieving too much content from the mailbox. If possible, try to narrow the telescopic of the search by using keywords, engagement ranges, and search conditions.

  • Too many keywords or keyword phrases when you create a search query using the keywords list. When you run a search query that uses the keywords listing, the service essentially runs a separate search for each row in the keyword listing so that statistics can be generated. If you're using the keywords list in search queries, minimize the number of rows in the keyword list or split up the number keywords into smaller lists and create a different search for each keyword list.

    Note

    To help reduce issues caused by large keyword lists, you're now express to a maximum of 20 rows in the keyword list of a search query.

  • Too many searches are being performed on the same mailbox at the aforementioned time. If possible, try to run one search at a time on any i mailbox.

  • Searching too many mailboxes in a single search. The probability of content location errors increases when searching a large number of mailboxes. If possible, endeavour to run multiple searches and so that each search includes a subset of mailboxes in your organisation.

  • Required maintenance is being performed on the mailbox. Though this cause probably occurs infrequently, expect a piddling while later receiving the content location fault and and then retry the search.